Delivery Policy

Estimated Delivery Time

We aim to process all orders within 24 hours, Sunday-Thursday 9am-9pm provided we have the correct contact and delivery information. Delivery within the UAE typically takes 1-2 days once your order has been processed. Our courier company will contact you once they have received the order from us.

Order Tracking

Once we hand over the package to our courier partner, they contact you to schedule the delivery based on your preference. If a tracking number is provided by the courier, we will update your order with the tracking information.

Delivery Rates and Destinations

The rate charged for the delivery of your order is based on the weight and/or size of your order, and your location. Before the final checkout page, you will be shown what the delivery cost will be, and you will have a chance to change your order if you choose.

Delivery is available to all UAE cities. Additional charges will be provided in some special cases

If you live in a country not listed here, please contact us at info@sheebaonline.ae to see if we can deliver to your location.

Out of Stock

All orders are subject to availability. We do our best to accurately track inventory, however, occasionally we sell out of items before online orders can be filled. If an item you have ordered is not available, we will contact you to ask if you would like:

1. the out of stock item sent when it becomes available. No additional delivery charges will be applied if the full order is already paid

2. an alternative item of the same value. We do not provide refunds but may offer a gift voucher if the item has been discontinued or no suitable alternative is available.

Cash on Delivery

We offer this option in the UAE only. You must provide at least one mobile or landline number so the courier company can arrange a suitable time to deliver. Please be available at the agreed time and have the correct amount ready for the courier to collect. If payment isn’t available, the order will not be left and an additional charge may apply to re-deliver the order.

Cheque on Delivery

We offer this option for wholesale orders with LPO to schools and organizations in the UAE only and must be approved before placing your order. Please contact us at info@sheebaonline.ae for further information.

Special Instructions

There is a text box at the check out to add any notes or special instructions to your order.

Damaged Goods

If you receive your order and it has been damaged during transit, please contact us immediately at info@sheebaonline.ae so we can resolve the issue.